Statuses, Service Types, and SLA Targets

Statuses and service types define how work moves through Cloudflow.

Statuses

Statuses represent the visible stages of work. They can have names, colors, notification behavior, required notes, question templates, and workflow placement.

Service Types

Service types describe categories of work. They can define icons, durations, required file categories, contact roles, workflow status order, and advanced workflow graphs.

SLA Targets

SLA targets help measure whether services are moving through key transitions on time. Use SLA presets as a starting point, then tune triggers, target durations, and terminal statuses to match the actual operation.

Recommended Pattern

1. Create statuses first.
2. Create service types and assign default durations.
3. Configure workflow order per service type.
4. Add SLA targets only after the status flow is stable.
5. Test a service through the full workflow before training the team.