Support and Troubleshooting

Use this checklist when something in Cloudflow does not look right.

Access Issues

Confirm the user has an active membership, the correct role, and access to the organization. If a page is blocked, review roles, permission overrides, and subscription capabilities.

API Issues

For API requests, check:

• The key is sent as Authorization: Bearer cfk_....
• The key belongs to the intended organization.
• The endpoint is part of the public API reference.
• Request body fields match documented names.
• The response envelope is { data, meta? } or the documented endpoint-specific shape.

Support Access

When Cloudflow support needs to inspect an issue, grant support access from settings and revoke it after the issue is resolved.