Automations

Automations reduce repetitive operational work by reacting to service and customer events or scheduled triggers.

Common Automation Triggers

• Customer created
• Service status changed
• Scheduled automation due
• File offload rules

Good Automation Design

Start with simple workflows, verify them with a small group, then broaden them. Keep automation names specific so admins can understand what each rule does without inspecting implementation details.

Internal Endpoints

Automation processor routes are internal infrastructure and are not part of the public API reference.