Email Domains and Notifications

Cloudflow can send operational and customer-facing emails for invitations, invoices, service assignments, status changes, automations, and related workflows.

Email Domain Authentication

Use email domain settings to configure and validate sender authentication. Keep DNS records aligned with the provider instructions shown in the app.

Notification Settings

Notifications can be configured for organization-level behavior and user-level preferences. Users can control preferences such as urgent messages, assignments, and status changes where enabled.

Organization Alerts

Open Settings, then Alerts, to get operational emails when something needs attention. Alerts are off by default, so turn on the categories you want.

• Integration issues: connection, sync, webhook and order problems with your connected providers. You can override the rule for a single integration, or choose Use all-connections rule to go back to the general setting.
• Automation failures: automations, automated notes and automation actions that fail for good. Temporary failures that are retried do not send an alert.
• Email delivery failures: outgoing emails that still could not be sent after retries.

Under Default recipients, use the organization email, up to ten custom addresses, or both. Each rule can use the defaults or its own recipients, and has a repeat interval (1 minute to 7 days, 60 minutes by default) so a recurring problem does not flood your inbox. The Recent alerts list shows every issue found, including ones that were not emailed because alerts were off, in the cooldown period, or had no valid recipient. An issue is marked resolved when that same item later succeeds.

Alerts are sent immediately. Daily digests, reminders and recovery emails are not available. Managing alert settings requires the permission to manage organization settings. A message marked as sent means the email provider accepted it, not that it reached the inbox.

Late SLA responses are handled with automations instead: use the Service SLA breached trigger to email, text or notify the right people.

Email Queue

Email queue processing supports reliable sending and webhook handling. Treat queue endpoints and provider webhooks as internal infrastructure unless a specific public integration is documented.